Skype for Business – A new diagnostic tool is available for Skype for Business

If you are running Skype for Business (either 2015 or 2019) on-premises you already know that sometime troubleshooting issues is a complicated tasks.

Well, Microsoft has released a new diagnostic/troubleshooting tool for Skype for Business running full on-premises or in hybrid configuration with Skype for Business Online/Teams.

This On-Premise Diagnostics (OPD) for Skype for Business Server will help troubleshooting the below scenarios (more to come in future releases):

  • Contact List: User contact list is not available
  • Federation: Federation is not working (On-Premises deployment and Hybrid deployment)
  • Hybrid: IM and Presence problems between on premise and online users
  • Services: Skype for Business Server Frontend service is not starting

First thing to do is to install OPD from the Github https://github.com/onpremdiag/sfbserver/releases and select the latest release (at the time of writing 1.1.2004.08003)

Then launch the OPD-console.ps1 PowerShell script.

You will be asked to accept the EULA and if you want to share the results of the analysis with Microsoft

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Then you can choose the scenario you need to troubleshoot and investigate; you will need to refer to the list above

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For this post Iā€™m choosing the scenario 3 ā€“ Hybrid to troubleshoot presence issues between on-premises and online services.

Each scenario has his own sub-menu/options

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Then once all the diagnostic scripts and process have been completed you will get the result with where could be the issue and actions to solve it

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NOTE 1 if you use MFA to secure your online accounts, you may need to disable it for the account

NOTE 2 before hitting Enter as requested you need to copy/paste the result on a Notepad otherwise the results will be lost

You can provide feedback by sending an email to pop-sfbsupport@microsoft.com

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