The latest version of the OneDrive client (19.043.0304.0007) includes the capability for your end-user to request support from Microsoft directly.
Using the More.. menu, accessible by right-clicking on the OneDrive icon in the systray, they can now open a support request to get assistance from Microsoft using the Get help
As administrator you can disable this option to keep your end-user contacting your own support desk by running the below PowerShell command (this requires to have SharePoint Online PowerShell module installed – available https://www.microsoft.com/en-au/download/details.aspx?id=35588)
- Connect to your SharePoint tenant
If you don’t use MFA
$cred = Get-Credential
Connect-SPOService -Url https://<your tenant>-admin.sharepoint.com -credential $cred
If you use MFA
Connect-SPOService -Url https://<your tenant>-admin.sharepoint.com
- Disable the Get Help menu
Set-SPOTenantSyncClientRestriction -DisableReportProblemDialog $true
The next time your end-user will start the OneDrive client after you have executed the command, the Get Help option will not be available