OneDrive – End-user can now request support from Microsoft from the client

The latest version of the OneDrive client (19.043.0304.0007) includes the capability for your end-user to request support from Microsoft directly.

Using the More.. menu, accessible by right-clicking on the OneDrive icon in the systray, they can now open a support request to get assistance from Microsoft using the Get help

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As administrator you can disable this option to keep your end-user contacting your own support desk by running the below PowerShell command (this requires to have SharePoint Online PowerShell module installed – available https://www.microsoft.com/en-au/download/details.aspx?id=35588)

  • Connect to your SharePoint tenant

If you don’t use MFA

$cred = Get-Credential
Connect-SPOService -Url https://<your tenant>-admin.sharepoint.com -credential $cred

If you use MFA

Connect-SPOService -Url https://<your tenant>-admin.sharepoint.com

  • Disable the Get Help menu

Set-SPOTenantSyncClientRestriction -DisableReportProblemDialog $true

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The next time your end-user will start the OneDrive client after you have executed the command, the Get Help option will not be available

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