BPOS/Office 365 – MOSDAL (Microsoft Online Services Diagnostics and Logging) Support Toolkit

MOSDAL Support Toolkit collects system configuration, network configuration, service-based applications’ configuration and logging data along with performing network diagnostics. MOSDAL Support Toolkit can be used by anyone having issues with the Microsoft Online services. A KB article about the tool can be found over here: http://support.microsoft.com/kb/960625

You can download it here http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=626

MOSDAL can be used to run network diagnostics against a data center where data resides. Or, MOSDAL can be used to collect system, network, and service-enabled application configuration information, logs, registry keys, file versions, and other related data. Regardless of network diagnostics or data collection execution type, the toolkit always creates a log file that is named MOSDALLog.txt to track progress as the tool runs. MOSDAL takes an average of 8 to 10 minutes to complete data collection and an average of 20 to 25 minutes to complete network diagnostics.
NOTE: The MOSDAL support toolkit collects information about the computer’s configuration in the context of the user who is currently logged on to the system and who runs the tool. The toolkit can be run by an administrator or by a non-administrative user.

Network diagnostics

The network diagnostics portion captures network configuration data together with network diagnostics output. Configuration information that is captured includes the computer’s IP address, the subnet mask, the default gateway, the DNS servers, ARP tables, the Host file, static routes, and other similar information.
Network diagnostics data includes output of pings, pathpings, nslookups, port queries, and HTTP server responses for cloud servers in a particular data center. Ping output shows the replies from a particular data center and other well-known websites. Pathping traces the route and the reliability of communication links between the customer and a particular data center. The support toolkit also individually performs domain name resolution on several online cloud servers and other popular Internet websites by using each assigned DNS server. Port queries output the port responses from well-known ports for online cloud servers. HTTP server responses are the responses that are received from the cloud web servers that host the services. The tool also performs trace routes to several popular websites to make sure that there is no routing issue on the customer’s end.

Data collection

The data collection component of MOSDAL collects data about the user’s system configuration, the network configuration, and the following applications:

  • Microsoft .NET Framework
  • Microsoft Online Services Sign In Client for BPOS
  • Microsoft Live Meeting 2007
  • Microsoft Live Meeting Conferencing Add-in for Microsoft Office Outlook 2007
  • Windows Internet Explorer 7, 8 & 9
  • Microsoft Office Communicator 2007 R2
  • Microsoft Lync 2010
  • Microsoft Office Outlook 2003
  • Microsoft Online Services Outlook 2003 Connector
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2010
  • Microsoft Online Directory Synchronization tool
  • Microsoft Online Mailbox Migration Tools
  • Microsoft Office 365 Desktop Setup
  • Microsoft Online Services Sign In Assistant
  • Microsoft Office 2010 Professional Plus
  • Microsoft Online Services Module for Windows PowerShell
  • Active Directory Federation Services v2.0

Prominent data that is collected about the system that will help troubleshoot customer problems include Windows firewall settings, proxy settings, installed applications and hot fixes, event logs, and Msinfo32 output. For each application in this list, MOSDAL verifies that the application is installed and then collects the version number of certain program files, relevant registry keys, configuration files, logs, and other such pertinent data.

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