Troubleshooting Intune issues can be painful and complicated.
To help you in this task, a new troubleshooting assistant has been introduced.
Access to this troubleshooting assistant is easy:
- either use the direct URL http://aka.ms/intunetroubleshooting
- or through the portal by searching for Intune and go to the Help and Support\Troubleshoot section
Then you start troubleshooting the issue by first selecting the user having trouble
As result the troubleshooting assistant is confirming if the user is licensed or not, all the devices registered and the detected issues; you can then also filter by selecting which specific configuration you are troubleshooting using the Assignments drop down menu